Avon Vasectomy Service Privacy Notice
Your information, what you need to know
This privacy notice explains why we collect information about you. It covers how that information will be used, how we keep it safe and what your rights are in relation to this.
Why we collect information about you
Health care professionals who provide you with care are required by law to maintain records about your health and any treatment or care you have received, within any NHS organisation or on a private basis. This is to help provide you with the best possible healthcare and keep you safe.
We collect and hold data to provide healthcare to our patients and to run our organisation. This includes monitoring the quality of care we provide. In carrying out this role we collect information about you which helps us respond to your queries or obtain specialist services. We will keep this information in either written or electronic form. The records will include basic details about you, such as your name and address. They will also contain more sensitive information about your health and outcomes such as needs assessments.
Details we collect about you
The health care professionals who provide you with care maintain records about your health and any treatment or care you have received previously (e.g. from Hospitals, GP Surgeries, A&E, etc.). These records help to provide you with the best possible healthcare.
Records which Bristol Vasectomy Clinic provide through The Highgrove Clinic Ltd will hold about you will include the following:
- Details about you, such as your address and next of kin
- Any contact the service has had with you, such as appointments, telephone calls, clinic visits.
- Notes and reports about your health
- Details about your treatment and care
- Results of investigations, such as laboratory tests, x-rays
- Relevant information from other health professionals, relatives or carers
How we keep your information confidential and safe
Everyone working for our organisation is subject to the Common Law Duty of Confidence. Information provided in confidence will only be used for the purposes advised, unless there are other circumstances covered by the law. Our staff are expected to make sure information is kept confidential and receive regular training on how to do this.
The health records we use are electronic and / or on paper. We use both working practices and technology to ensure that your information is kept confidential and secure. The information we hold is kept in secure locations, is protected by appropriate security and access is restricted to authorised personnel.
We also make sure external data processors that support us, are legally and contractually required to prove they operate securely in processing data that could or does identify a person.
We are committed to protecting your privacy and will only use information collected lawfully in accordance with:
- Data Protection Legislation
- General Data Protection Regulation
- Human Rights Act
- Common Law Duty of Confidentiality
- Health and Social Care Act 2015
- And all applicable legislation
We maintain our duty of confidentiality to you at all times. We will only ever pass on information about you if we reasonably believe that others involved in your care have a genuine need for it. We will not disclose your information to any third party without your permission unless there are exceptional circumstances (such as a risk of serious harm to yourself or others) or where the law requires information to be passed on.
How we use your information
Improvements in information technology are also making it possible for us to share data with other healthcare organisations for the purpose of providing you, your family and your community with better care. This is explained further in the Local Information Sharing section bel
To ensure that adult and children’s safeguarding matters are managed appropriately, access to identifiable information will be shared in circumstances where required by law.
Access to your information
Under Data Protection Legislation everybody has the right to see, or have a copy, of data we hold that can identify you, with some exceptions. You do not need to give a reason to see your data. If you want to access your data you must make the request in writing. Under special circumstances, some information may be withheld. In certain circumstances we may charge a reasonable fee for the administration of the request.
If you wish to have a copy of the information we hold about you, please send a written request to reception.
Change of Details
It is important that you tell the person treating you if any of your details such as your name or address have changed, or if any of your details need updating / correcting. Please inform us of any changes so our records for you are accurate and up to date.
Mobile telephone number
If you provide us with your mobile phone number we may use this to send you reminders about your appointments. Please let us know if you do not wish to receive reminders on your mobile.
Data Protection Legislation requires organisations to register a notification with the Information Commissioner to describe the purposes for which they process personal and sensitive information.
We are registered as a Data Controller and our registration can be viewed online in the public register at: http://ico.org.uk/what_we_cover/register_of_data_controllers
Any changes to this notice will be published on our website and in a prominent area at the Practice.
If you have concerns or are unhappy about our services, please contact the Dr Doron Boone.
For independent advice about data protection, privacy and data-sharing issues, you can contact:
The Information Commissioner
Wycliffe House, Water Lane,
Wilmslow, Cheshire, SK9 5AF
Phone: 0303 123 1113 Website: www.ico.gov.uk
Reviews of and Changes to our Privacy Notice
We will keep our Privacy Notice under regular review. This notice was last reviewed in May 2022.